Indicator
|
Unit of Measure
|
2012
|
|||
1st Qtr.
|
2nd Qtr.
|
3rd Qtr.
|
4th Qtr.
|
||
Customer Satisfaction
|
|||||
Billed Connections
|
HHs
|
7,273
|
7,440
|
7,606
|
7,713
|
Billed Residential Connections
|
HHs
|
6,536
|
6,686
|
6,836
|
6,931
|
Billed Commercial Connections
|
HHs
|
737
|
754
|
770
|
782
|
Average Leak Response Time
|
Minutes
|
||||
Average Leak Repair Time
|
Minutes
|
||||
Water Resource Management
|
|||||
Actual production (volume)
|
Cu.M.
|
680,182
|
704,390
|
718,094
|
750,551
|
Billed Consumption (volume)
|
Cu.M.
|
407,038
|
437,704
|
451,927
|
431,863
|
Length of Transmission Lines
|
Kilometers
|
||||
Length of Distribution Lines
|
Kilometers
|
||||
System Loss Management
|
|||||
Non-Revenue Water (volume)
|
Cu.M.
|
206,678
|
201,600
|
199,950
|
243,233
|
% of NRW to Total Production
|
%
|
30.39
|
28.64
|
27.84
|
32.46
|
% of AFW to Total Production
|
%
|
69.61
|
71.36
|
72.16
|
67.54
|
Number of Leaks Reported
|
Leaks
|
379
|
316
|
381
|
236
|
Number of Leaks Repaired
|
Leaks
|
351
|
292
|
363
|
219
|
Number of Meters Replaced
|
Meters
|
13
|
16
|
12
|
16
|
Number of Meters Recalibrated
|
Meters
|
12
|
27
|
4
|
163
|
Human Resource Management
|
|||||
Total Workforce
|
Employees
|
76
|
78
|
85
|
79
|
Permanent
|
Employees
|
41
|
42
|
42
|
41
|
Casual
|
Employees
|
8
|
7
|
7
|
7
|
Contractual / J.O.
|
Employees
|
27
|
29
|
36
|
31
|
Staff to Connection Ratio
|
ratio
|
1:96
|
1:95
|
1:89
|
1:98
|
Permanent to Connection Ratio
|
ratio
|
1:177
|
1:177
|
1:181
|
1:188
|
Financial Management
|
|||||
On-Time Payment
|
%
|
69.17%
|
71.14%
|
68.49%
|
69.94%
|
Collection Efficiency
|
%
|
90.69%
|
95.11%
|
94.56%
|
94.95%
|
Operating Ratio
|
%
|
80.33%
|
89.53%
|
90.96%
|
92.25%
|